Join our community. 

We have an exciting opportunity to join the team as a CCB Service Delivery Analyst. 

This role requires strong contributions to support helping manage and deliver services, or controls for a business unit in line with the wider strategic objectives of the Directorate; continuously analysing, identifying risks, and recommending solutions that drive efficiency and innovation. 

The difference you’ll make: 

• Supporting resolution of complex queries/escalations that do not fall within the defined process flows of the supplier 

• Ensuring processes across new customer onboarding and in-life servicing are regularly reviewed and updated for any required change 

• Providing oversight of external company performance, including weekly/monthly reviews and daily pulse calls with the supplier for monitoring and performance delivery 

• Ensuring that any MI or other information relating to errors, quality issues or delays is acted on and steps taken to address 

• Supporting change as driven by the 3rd party and Santander-Ensuring policy adherence and regulatory compliance  

What you’ll bring:  

• Good understanding of RPA’s, Logic, and specific knowledge of Particular Pricing 

• Project management skills to plan, monitor and execute projects 

It would also be nice for you to have: 

• Ability to build strong partnerships with internal stakeholders 

• Ability to present findings from analysis in a clear and articulate manner 

• Exceptional collaboration skills and ability to work effectively in a team. 

What else you need to know: 

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility. 

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process. 

 
This role is based in Liverpool and you will be expected to spend two days per week of your time in this office. 

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. 

Inclusion  

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. 

 
How we’ll reward you. 

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your contract duration.  

• £500 annual cash allowance to spend on our great range of benefits.  

• Eligible for a discretionary performance-related annual bonus 

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer 

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year 

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments  

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover 

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more  

• Share in Santander’s success by investing in our share plans  

• Support your favourite causes through charitable giving and our community partnerships